A slight burning smell when your unit first turns on is completely normal. This is often due to dust and dirt settling then being heated up when the unit kicks on. This smell should go away after a few minutes.

​

HOWEVER: a constant burning smell after the unit has been on for awhile is not normal. Turn the unit off immediately and schedule a service call with a trusted HVAC technician.

Water leaking from your unit could be caused by a number of things, but is most commonly due to a clogged condensate line, drain pan, or a break in the tubing. 

To try to remedy this yourself, you can use a shop vac to clear the drain pan. If doing this does not resolve the issue, we recommend scheduling a service call with a trusted HVAC technician.

Often times this is due to a dirty or bad thermocouple or a gas valve. Both of these will unfortunately need to be addressed by a trusted HVAC technician.

If your heat isn't coming on, try replacing the batteries in your thermostat to see if it resolves the issue. When the batteries in your thermostat go bad, it causes a poor connection to your heating unit and will cause it to malfunction.

​

This simple DIY could mean saving you $100 or more on a service call.

If replacing the batteries does not work, please schedule a service call with a trusted HVAC technician.

This could be caused by restricted airflow. First, check your filter. If it has not been changed in awhile, it is recommended to change your filter every 30-90 days depending on the amount of air pollutants within the home. If changing your filter does not remedy this, you will want to schedule a service call with a trusted HVAC technician.

Steam coming from your outdoor unit is caused by the heat pump entering its defrost cycle.

This is 100% normal operation and no cause for concern. 

If you suspect something else may be going on, please schedule a service call with a trusted HVAC technician.

All HVAC systems make noise, however loud and persistent noises should be looked at by a professional as this can indicate a serious problem with your unit.

​

Take note of the sounds coming from the unit and schedule a service call with a trusted HVAC technician.

​

Similar to your heat not turning on at all, you will want to first try replacing the batteries in your thermostat to see if this resolves. If it does not, we recommend scheduling a service call with a trusted HVAC technician, as there are many variables that could cause it not to function properly.